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Frequently Asked Questions

What you need to know about our tours

Frequently Asked Questions

Are bookings essential?

Yes. Book online for live availability: online bookings close 24 hours before the tour starts. For a last-minute spot, call us on 1800 459 388.

What is the cancellation policy?

Cancellations less than 24 hours before travel are charged 100% of the booking as a cancellation fee. With more than 24 hours' notice you can change your tour date (subject to availability) or receive a full refund on retail tours. If Two Feet has to cancel a tour, prior payments are fully refunded (excluding third-party booking fees). Private, corporate and group bookings have their own cancellation terms, set out in our booking terms, and gift certificates are not refundable.

What happens if the weather is bad?

“There is no such thing as bad weather, just inappropriate clothing.” Tours run rain, hail or shine, and are only cancelled when the Bureau of Meteorology issues a severe weather warning for the tour time, or when conditions would put the safety of our guests or guides at risk (at Two Feet's absolute discretion). If we cancel, you'll be rebooked at the earliest convenience or given a full refund. Please dress for the conditions, and be sun smart.

Where does my tour start, and how will I find the guide?

Every tour has its own meeting point, shown on the tour page with a map and in your booking confirmation. Your guide will be in a red Two Feet shirt, looking out for you as much as you're looking for them. Private tours can start wherever suits your group. Find your tour.

What if I'm running late?

Please arrive 10 minutes early. Tours leave on time, and once a tour is under way your guide's phone is off, so catching up can be difficult, if not impossible.

What should I wear?

Dress for the weather and wear comfortable shoes. Tours that visit bars and restaurants are smart casual, and the Progressive Dinner is smarter again.

Is there much walking?

It depends on the tour, and each tour page shows how long it runs and how gentle the pace is. Fremantle: Convicts, Culture & Street Art covers about 2 km, with about an hour of actual walking. Perth's Premier Pathways covers about 2.5 km over two and a half hours, with plenty of rests. The bar and food tours spend most of their time inside venues.

Are Two Feet tours for me?

Very likely. Most of our guests live in Perth, and the rest come from interstate and overseas. We host seniors' groups, families, birthday crews and work teams. Not sure where to start? Compare the tours or call us on 1800 459 388.

We will be happy to help

Contact Us

Booking Enquiries (Australia)
1800 459 388
Booking Enquiries (International)
+61 8 7007 0492
Office Hours
Monday – Sunday: 8am – 8pm (AWST / UTC+8)Answering system available after hours.

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We'd Love to Hear From You!

Whether you are looking for answers about our tours, wanting to book a custom experience, or simply want to talk to us about your time on tour, we are here and listening.