Accessibility

Routes

• Surfaces and gradients can vary, but we will always adapt the route to suit mobility needs.
• Step-free alternatives are available on most of our city tours.
• We can adjust pacing and include extra rest breaks if needed.

Bathrooms

We can advise in advance on the nearest accessible bathrooms to your start and end points. For private tours we can schedule bathroom stops into the route.

Cognitive & Sensory Support

• Our guides can use plain-language explanations, slower pacing, and smaller group sizes.
• Written outlines of tour highlights are available on request.
• Quieter time slots and less crowded routes can be suggested for guests with sensory sensitivities.

Assistive Listening & Communication

• For larger private groups, we can provide guides with voice projection or assistive listening support so everyone can hear clearly.
• Guides are trained to face guests while speaking to support lip reading. Written summaries can be provided if requested.

Emergency & Safety

• Our guides are trained to assist guests with mobility, sensory, or cognitive needs in the event of an emergency.
• Routes are chosen with safety in mind, and we encourage guests to let us know in advance about any medical or accessibility requirements so we can prepare accordingly.

Service Animals & Carers

• Registered assistance animals are welcome on all tours.
• Essential carers and Companion Card holders are accommodated — please mention this when booking.